Last Updated: January 2, 2025 12:17 PM (Manila Time)
HeyShopHero (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website (www.heyshophero.com), use our services, or interact with us in other ways.
By using our website or services, you agree to the collection and use of your personal information as described in this policy. If you do not agree with this Privacy Policy, please do not use our services.
1. Information We Collect
We collect several types of information to provide and improve our services:
a) Personal Data
When you sign up for our services or communicate with us, we may collect the following personal data:
- Name
- Email address
- Payment information (e.g., billing address, credit card information)
b) Usage Data
We may collect information about how you access and use our website and services. This may include information such as your IP address, browser type, operating system, and other diagnostic data.
c) Third-Party Integrations
We use third-party services that may collect information on our behalf. These services include:
- Google Analytics: Used to analyze site traffic and usage patterns.
- ClickUp: Used to manage customer requests and task tracking.
- Zoho: Used for customer relationship management (CRM).
- Mailchimp: Used for marketing and email campaigns.
These third-party services may use cookies or similar tracking technologies to collect and store information. Please refer to their respective privacy policies for more information.
2. How We Use Your Data
We use the collected data for various purposes, including:
- To provide and manage our services (e.g., processing requests, delivering customizations, and managing subscriptions).
- To communicate with you (e.g., providing support, sending service-related updates, and responding to inquiries).
- To process payments (e.g., processing your billing and payment information).
- To send marketing communications (e.g., promotional emails and offers based on your interests and order history).
- To improve our services (e.g., using feedback and analytics to enhance customer experience and service quality).
3. Data Sharing and Disclosure
We do not sell your personal data to third parties. However, we may share your data in the following situations:
- With service providers: We may share your data with third-party vendors and service providers who help us operate our services (e.g., payment processors like PayPal, email marketing tools like Mailchimp).
- For legal reasons: We may disclose your personal information if required by law or in response to valid legal requests by public authorities (e.g., a court or government agency).
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
Please note that while we do not directly share your personal data with third parties for marketing, services such as Google, Meta (Facebook), and Zoho may still use your data for their own purposes in accordance with their privacy policies. We cannot control how these third parties use your data.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to monitor activity on our website and service usage:
- Google Analytics: For analyzing website traffic and improving user experience.
- Meta Pixel: For measuring the effectiveness of our Facebook and Instagram ads.
You can manage cookie preferences through your browser settings, including blocking or deleting cookies. However, this may impact the functionality of certain features on our website.
5. Data Security
We take the security of your personal data seriously. While we use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We rely on ClickUp to handle customer data securely within their platform, and we use secure payment gateways for processing transactions.
6. Data Retention
We retain personal data only for as long as is necessary for the fulfillment of our contractual obligations or as required by law. After this period, we will securely delete or anonymize your data. You may request data deletion at any time.
7. Children’s Privacy
Our website and services are not directed at children under 13 years of age. We do not knowingly collect personal data from children. If we become aware that a child under the age of 13 has provided personal data to us, we will take steps to delete such information as soon as possible. If you are a parent or guardian and believe we have collected data from a child, please contact us immediately at support@heyshophero.com.
8. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request that we correct any inaccurate or incomplete data.
- Deletion: You can request that we delete your personal data, subject to certain exceptions.
- Objection to processing: You can object to the processing of your data in certain circumstances, such as for direct marketing purposes.
- Data portability: You can request that we transfer your data to another service provider in a machine-readable format.
If you wish to exercise any of these rights, please contact us at support@heyshophero.com. We will respond to your request in accordance with applicable laws.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
- Address: 214-215, Commercenter E Asia Dr, Muntinlupa, 1781 Metro Manila, Philippines
- Email: support@heyshophero.com
- Phone: +63916756180
